A GP Patient feedback survey has made for grim reading for the Wokingham Medical Centre.

The study found that just 52 per cent would recommend the surgery to someone new to the area, compared to 93 per cent from Burma Hill practice and 75 per cent from WooseHill practice.

This is compared to the national average of 77 per cent.

The medical centre also came up short when it came to making an appointment, and just 45 per cent of patients described their last experience as good, compared to a mighty 94 per cent from Burma Hill.

The average for patient satisfaction when making an appointment was 73 per cent across the country, and across the local area three quarters rated the experience as positive.

Patients have to phone the Wokingham Medical Centre to make an appointment and then wait further to find out if their request has been successful.

This system has not gone down too well with patients. Only 43 per cent said they found it easy to get through to the surgery by phone, while at Burma Hill 95 per cent said they found it easy, and 74 per cent at Woosehill.

Wokingham Medical Centre currently has 11 doctors and the surgery confirmed that by 3pm on Tuesday they had already received 374 calls - 34 patients a doctor if all were on shift.

The survey did find that 95 per cent of their patients had confidence or trust in the last GP they spoke to.

Wokingham Medical Centre beat the national average for waiting times considerably, with 81 per cent stating that they usually wait 15 minutes or less after their appointment time to be seen, whereas the national average is 64 per cent.

The questionnaires were sent out by Ipsos MORI, an independent research agency, on behalf of NHS England, and for the Wokingham Medical Centre. Only 50 per cent of questionnaires were completed and returned out of 222 sent out.

Wokingham Medical Centre has been contacted for comment.