Courtney Buses impress with passenger satisfaction
Published: 2 Oct 2013 17:300 comments
More than 700 people from Bracknell, Maidenhead and Windsor were quizzed on the performance of Courtney Buses by the Manpower employment agency.
A total of 95% said they were either very satisfied on fairly satisfied with the service they received, while only 0.9%said they were not happy.
Nationally, the average satisfaction rate among Britain’s bus, rail and tram passengers is 84% – 11% lower than Courtney.
Simon Fisher, Courtney Buses’s transport manager, said he was delighted with the results.
He said: “We have always made quality our priority and the results of this survey show that all our hard work and dedication has been rewarded,” he said.
“We are proud that so many of our customers have praised us and we will continue to strive to provide a service that is second to none.”
The survey, which was conducted on the nine routes, was centered on five categories.
Passengers were asked their opinions on the state of bus stops, the cleanliness, quality and easy use of the buses, the conduct of the drivers, the journey they undertook and the comfort and safety they experienced. Courtney Buses, based in Finchampstead, has been providing transport in the Bracknell area for 10 years and deploys twelve vehicles on the streets.
It will celebrate its 40th anniversary in November, and was formed in Bracknell in 1973 under the title Courtney Coaches.
It moved to the Hogwood Industrial Estate, in Finchampstead, in 2010 and changed its name to Courtney Buses.